Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Job Description Preview Job Summary As part of the BGPM optimization team, this role will support the development and enhancement of Keys lending program by focusing on areas of continuous improvement driving efficiency and reducing redundancy and over production within the model and operating systems. This position will coordinate the receipt of underwriting system enhancement recommendations from Business Group Portfolio Management personnel to address system improvement and process gaps. The role will serve as the liaison with technology developers to assist with requirement gathering, development and execution of user acceptance testing. They will serve as a point person for day-to-day system issues and work with the appropriate parties for resolution. They will take the lead and support the prioritization of system enhancements based on criticality, ease of implementation, and benefit, collaborating with various stakeholders and using data to influence project selection tied to Key's overall strategy and business initiatives. The role will support the development of reporting, dashboards, and tools that enhance Banking Group Portfolio Management business management. The successful candidate must have experience in nCino, commercial underwriting/credit, possess a continuous improvement mindset, and have outstanding communication and organization skills. Responsibilities <ul><li>Function as point of contact to manage partnership with nCino developers and technology professionals while championing a one Key mindset in future nCino development and improvement initiatives.</li><li>Coordinate the receipt of system enhancement recommendations from BGPM personnel to address system improvement and process gaps. Assist with the prioritization of the enhancements based on criticality, ease of implementation, and benefit.</li><li>Communicate system updates, enhancements and system issues to BGPM personnel and support training to operating systems.</li><li>Partner with credit systems and technology developers to build testing plans and scripts.</li><li>Responsible for the execution of User Acceptance Testing on behalf of BGPM with the ability to test on own and assign to others for testing, as needed.</li><li>Responsible for the development and maintenance of system procedural manuals, collaborating with users, partners (credit systems, training, risk) and business managers as applicable.</li><li>Support the underwriting and portfolio monitoring reporting and dashboard needs of BGPM.</li><li>Work with BGPM leaders and stakeholders to identify improvement objectives, supporting the design of workflows to optimize performance to those objectives, including the development of process maps, strategy for implementation, and communication plans, etc.</li><li>Partner with stakeholders across Key's franchise to drive collaboration, efficiency and aligned execution throughout Keys end to end lending process including but limited to origination, underwriting, closing, booking, funding, servicing, and ongoing portfolio management.</li><li>Utilize Agile and Lean methodologies to document current state processes and identify high return/high value process improvement opportunities.</li><li>Performs other duties, responsibilities and/or activities, as assigned that align to the strategic objectives of Banking Group Portfolio Management</li></ul> Education Qualifications <ul><li>Bachelor's Degree or equivalent work experience (required)</li></ul> Experience Qualifications <ul><li>Experience with commercial lending to include understanding of traditional and automated consumer and commercial credit underwriting/approval methodologies and their use</li><li>Knowledge of commercial credit policies, procedures, and loan systems</li><li>3+ years experience using salesforce/nCino application</li><li>Proficient at collecting performance measurements, creating dashboards, and monitoring on-going performance</li><li>Proven ability to work with an organization to drive out technology requirements that yield business value realization</li><li>1-3 years Project management experience or experience leading teams and/or projects</li><li>Knowledge of technology system testing concepts</li><li>Strong writing and record keeping ability for reports and procedural manuals</li><li>Ability to plan, multi-task, manage time effectively, and work on own with limited direction</li><li>Excellent interpersonal and self-motivation skills</li></ul> Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $70,000 to $120,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 05/31/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Influences a cross-functional team for improving the customer, client and employee experience by digitizing and streamlining services offered through end-to-end process optimization in support of strategic initiatives. Highly visible position leading efforts to provide business analysis and program/project support for the development, enhancement and quality assessment, and ongoing provision of various Lines of Businesses (LOBs). Must be aware of and conceptualize the entire end-to-end value stream of all related tools and processes to support the rationalization, efficiency, and effectiveness of use for all of KeyBank Enterprise. ESSENTIAL JOB FUNCTIONS <ul><li>Identify and capture requirements for highly complex standards, processes, system and/or multiple systems across multiple stakeholders; understands and applies the Agile PLC/SDLC to the execution of deliverables.</li><li>Collaborate with stakeholders to gather requirements and document complete requirements to realize their needs.</li><li>Develop and refine stories to translate business requirements into actionable technical requirements and stories which enable the development team.</li><li>Be a Subject Matter Expert on the team's business solutions and technical platform capabilities.</li><li>Support the development and maintenance of product backlog to allow prioritization and planning to support business objectives and align to the roadmap.</li><li>Support and/or participate in user acceptance testing as applicable to ensure quality in application releases and user experience.</li><li>Actively contributes to the creation, facilitating, managing and recommending training for all aspects of support the team provides.</li><li>Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.</li></ul>REQUIRED QUALIFICATIONS <ul><li>5 plus years of Business Analysts Experience</li><li>Bachelor's Degree</li></ul>PREFERRED SKILLS / QUALIFICATIONS <ul><li>Experience with Agile methodologies, particularly Scrum.</li><li>Experience leading agile ceremonies, like daily standups, retrospectives, story refinement.</li><li>Experience agile tools particularly Jira, Confluence</li><li>Experience with working in Information Technology and the banking sector.</li><li>Excellent analytical, written, and oral communication, Strong presentation skills</li><li>Ability to facilitate cross functional meetings to accomplish objectives or resolve issues.</li><li>Ability to support multiple projects, tasks, and responsibilities concurrently.</li><li>Ability to meet deadlines and ensure others meet deadlines with minimal oversight.</li></ul> COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $92,000 to $172,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 05/03/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

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